ServiceNow Integration
The ReturnCenter app from Onepak was developed for ServiceNow users who need to move assets with a transparent chain of custody. ReturnCenter enables ServiceNow users to schedule, track and report on carbon neutral transportation of hardware assets for disposition, lease return, redeployment or off-boarding from within ServiceNow!
The ReturnCenter app enables users to order trackable transportation for any number of assets. Whether it is a disposition, lease return, or redeployment, ReturnCenter provides carbon neutral pickup and delivery services in every US zip code.
Users of the ReturnCenter App
- Take control of asset transport
- Enjoy a consistent, high standard of service nationwide
- Track every shipment, ranging from a single package to multiple truckloads
- Access a simple process to recover assets during remote employee off-boarding
- Protect each asset returned through the user of proper tracking
- Reduce risk of damage or loss in transit
- Demonstrate compliance that every asset is account for and securely packed.
- Report data from carbon-neutral services to meet ESG and net-zero goals.
Key Features
- Standardize asset shipment workflows and onsite packing and pickup services anywhere in the US
- Professional-grade shipping kits and return labels for individual IT asset returns
- Dashboard tracking and reporting on all hardware shipments including scheduled and actual pickup dates, actual delivery dates, and historical data
- Available carbon offset data from carbon neutral packaging and shipments to help reach your ESG or net-zero goals.
Use Cases
- A company has remote workers across the United States. When employees are offboarded, the Human Resources department uses ReturnCenter in ServiceNow to recover employee equipment. HR has access to one service, Boxes and Labels, and all shipments are billed to the HR department. The remote employee address is entered, a box and label are sent to collect the laptop, and the destination is automatically set to be sent to their IT department or vendor.
- An IT asset manager needs to manage different types of equipment returns that are billed to different billing parties. She can create a program for lease returns that is billed to her company’s Operations division, and she can have a different program to book shipments to an IT asset disposition provider that will be billed to that partner as part of their existing agreement.
- In order to maximize their investments, a healthcare organization moves equipment between hospitals as one hospital’s need for a device decreases and another’s need increases. The hospital administrator can move assets from one hospital to another and bill the appropriate organization.